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Policies

Plain, honest terms for every order. Questions? Email support@amore-coffee.co.za.

Delivery

• R99 flat-rate delivery on orders under R1 000.
• Free delivery on orders of R1 000 or more, calculated on your order subtotal and applied automatically at checkout.
• We deliver throughout South Africa.
• We roast in small, deliberate batches so your coffee reaches you at its peak. Most orders are dispatched within a couple of working days of payment being confirmed. If we are between roasts, an order can need an extra three working days.
• Delivery time after dispatch depends on your location and the courier.
• Please make sure your address and mobile number are correct. If a parcel is returned because of an incorrect address, re-delivery may be charged.

Returns & Replacements

Coffee is a consumable food product, so for hygiene and quality reasons we can’t accept change-of-mind returns, and we can’t take back a bag simply because you’d prefer a different one.

If your order arrives damaged, is the wrong item, or the coffee is not as it should be, we will replace it. Here is exactly how that works.

1. Email us within 7 days of delivery at support@amore-coffee.co.za with your order number, a photo, and a sentence about what’s wrong.
2. We’ll send you return instructions. We cover the cost of getting the bag back to us.
3. Send the bag back, with as much of the coffee still in it as possible. We need to inspect it to understand what went wrong and to take it up with our roaster. A bag that has been mostly used can’t be assessed.
4. Once we have received and inspected it, we send your replacement — the same item, at no charge to you, on the next roast.

We replace rather than refund. If we genuinely can’t replace the item — for instance if we can’t roast it again within a reasonable time — we’ll refund you in full instead.

Where a refund is due, it goes back to your original payment method via PayFast, and usually reflects within 5–10 working days depending on your bank. Any loyalty points you spent on the order are returned to your account.

None of the above limits your rights under the Consumer Protection Act 68 of 2008. If the law gives you a remedy we haven’t offered here, the law wins.

Loyalty Points & Coupons

The Weight of Love Club

• Save your details at checkout and you earn 1 point for every full R100 of coffee on a paid order. Delivery, coupon discounts and points already spent don’t count towards earning.
• 1 point = R1 off the coffee on a later order. Points can’t be used against delivery, and can’t be exchanged for cash.
• Points are added once payment is confirmed, and returned to your balance if an order is cancelled before dispatch.
• Points have no expiry date while your account is open. They are personal to you and can’t be transferred.
• Deleting your account deletes any unused points with it.

Coupon codes

• A coupon may take a percentage off your coffee, a fixed rand amount off, or waive delivery. The discount and any conditions are shown at checkout before you pay.
• One coupon per order. A coupon can be used together with your loyalty points: the coupon comes off first, then points come off the remainder.
• Some codes are personal to one account, have a minimum spend, a usage limit or an expiry date. If a code doesn’t apply, checkout will tell you why.
• If an order paid for with a coupon is cancelled, the use is returned to the code.
• Coupons have no cash value. We may withdraw or change a code at any time, but never after you’ve completed an order with it.

Privacy

We respect your privacy and process personal information in line with the Protection of Personal Information Act (POPIA).

What we collect

Your name, email address, mobile number and delivery address. We use these only to process, deliver and support your order.

Payments

Payments are processed by PayFast. Your card and banking details are entered on PayFast’s secure pages and are never seen or stored by us.

Sharing

We share your delivery details only with the courier delivering your order. We never sell or rent your information.

Your rights

Under POPIA you may ask us, free of charge, to confirm what personal information we hold about you, to give you a copy of it, to correct anything that is wrong, to delete it, or to object to us using it. See Your Data & Deletion below for how.

Cookies

We don’t use tracking or advertising cookies, and we don’t share anything with advertising networks.

We use exactly one cookie: a sign-in cookie that keeps you signed in to your account for 60 days. It holds a random value only — no personal details — and it is set only once you sign in. Signing out deletes it.

Your bag and your part-filled checkout form are kept in your own browser’s storage, not in a cookie, and are never sent to us until you place an order.

Your Data & Deletion

What we keep, and for how long

• Your account — name, email address, mobile number and last delivery address. Kept while your account is open, so checkout can fill itself in and your points stay attached to you.
• Your orders — what you bought, what you paid, and the address it went to. Kept for five years from the end of the tax year in which the order was placed, because South African tax law requires us to retain records of every sale.
• Loyalty and coupon history — kept while your account is open, so a balance can always be explained.
• Card and banking details — never. These are entered on PayFast’s own secure pages and are never seen, transmitted or stored by us.

How to delete your data

Email support@amore-coffee.co.za from the address on your account, with the subject “Delete my data”. We may ask one question to confirm it’s really you. You don’t have to give a reason.

We will act within 30 days and email you to confirm when it’s done. At that point we:

• delete your account, saved delivery details and sign-in sessions;
• delete your unused loyalty points and any personal coupon codes — these cannot be restored afterwards;
• remove your name, email address, phone number and street address from past orders, leaving only the anonymous sales record (date, items, amounts) that we are legally required to keep.

If you’d rather not delete everything, you can ask us instead to correct your details, or to stop emailing you while keeping your points. Just say so in the same email.

If you’re not happy

Tell us first — we’d like to put it right. You also have the right to complain to the Information Regulator of South Africa at POPIAComplaints@inforegulator.org.za.

Terms of Sale

• All prices are in South African Rand (ZAR) and include VAT where applicable.
• An order is confirmed only once payment has been received by PayFast. You’ll receive a confirmation email when it is.
• We reserve the right to correct pricing errors and to cancel orders that can’t be fulfilled. In that case you’ll receive a full refund.
• Product images are for illustration. Packaging may vary slightly.
• Loyalty points and coupon codes are governed by the Loyalty & Coupons section above.
• We may update these policies. The version shown here at the moment you place an order is the one that applies to it.
• These terms are governed by the laws of the Republic of South Africa.

Il Peso dell’Amore (Amore Coffee) · South Africa · support@amore-coffee.co.za